prisma_con-compressor

A concierge service tailored to your specific IT and communication needs.

Prisma Concierge is a 24x7x365 always on service users can rely on for help when their technology fails. Integrated with our mLearning platform, Concierge is bundled with hundreds of prebuilt guides that empower users to self-help and resolve most common issues or schedule a call back at a time and on a device that suits you. And if all else fails press Call Support Now call now for immediate expert support from one of our staff who can remote control your device and get issues resolved fast.

No numbers

  • Intelligent call routing you triage/we triage
  • Program Performance (ROI)
  • Core operational SLA’s (Prisma Levers)

Intelligent Guides

  • Real-time asset view
  • Industries most comprehensive asset register and reporting
  • Data export and reporting

Request support

  • Request support call back
  • Single step service requests
  • Data export and reporting

Device Health

  • Human element
  • Underpin strategic initiatives

Remote control

  • Service adoption and Interaction
  • Asset and Service Performance Benchmarks
  • Analytics for informed, accurate and strategic decisions

Service desk progress

  • App performance and Analytics
  • License ownership
  • Cost reduction via Apple/Google/Microsoft volume licensing