Assist Me

Remote Support Keeps Mobile Users Productive

Remote Support enables IT departments to securely connect to remote devices in the field to efficiently diagnose, remediate, and support apps and devices to increase uptime, productivity, while reducing downtime, device returns, and service calls.

Critical business processes are now literally in the mobile worker’s hands at the register, taking inventory, collecting vitals and making decisions. Tablets, smartphones, scanners, and other mobile devices are the foundation of collecting information from any worker location. Mobility is at work every day in warehouses, vehicles, kiosks, Point of Sale, and Point of Care.

Remote Support is critical for purpose-built, ruggedized devices

Whether its connecting to mobile handheld devices for field services or enterprise tablets in a hospitality setting, remote support is required by nearly every industry from manufacturing, retail, to field services and beyond.

On-demand Remote Support for mobile workers

The availability of these devices, applications and mobile services is critical to business operations. Minimizing the downtime of these devices and their users are crucial to driving revenue and servicing Customers.

Industry-leading features and functionality

Prisma AssistMe enables our service desk staff with real-time visibility and control of your mobile devices, helping to improve productivity and efficiency while reducing downtime with intuitive end user smarts such as sensitive information block and whiteboarding.

Remote Support software for real-time, secure insight into IT applications, devices and connectivity

This approach allows our experienced support person to quickly correct end user problems and restore the device or app to minimize downtime and eliminate costly returns to the office or shipments back to the warehouse.

IT can remotely initiate white boarding to remediate configuration, connectivity, or app problems, including WiFi, VPN, app parameters, and connected sensors.

Remote Support provides a single native solution across all platforms, including Android, Android for Work, Windows, and iOS for a consistent and superior Mobile IT experience.

Approximately 50% of all IT support calls relate to a mobile app, process or device support request.

Downtime is costly. Conventional enterprise support desk using phone and email doesn’t meet business continuity needs, nor provide remediation or efficient training, often driving shadow IT practices.

Boost ROI and User Satisfaction, Lower TCO

On-demand Remote Support boosts mobile utilization, time and cost savings capabilities improve return on investment (ROI), app engagement and help lower mobility total cost of ownership (TCO).