You Shouldn’t Need a Dedicated Team Just to Manage Mobile Devices
If your team spends hours each week manually enrolling or updating devices, or jumping between your MDM console and ServiceNow, you’re not alone. Many IT teams find themselves drowning in routine device management tasks that pull them away from strategic projects.
Constant switching between your MDM console and ServiceNow creates inefficiencies that compound over time.
When security threats emerge, the last thing you need is to waste precious minutes navigating between platforms to lock or wipe compromised devices.
Zero Touch Mobility (ZTM) solves this by creating a bridge between your existing MDM solution and ServiceNow. You can see real time device data directly in your CMDB and trigger critical actions without leaving your ServiceNow environment.
What This Means for Your Team:
- No more platforms switching during incidents
- Automated device lifecycle management reduces manual workload
- Real-time visibility prevents small issues from becoming major problems
When Your Tools Don’t Talk to Each Other, Your Business Pays the Price
The Reality:
- Delayed Incident Response: Security threats require immediate action, but switching between systems costs valuable time
- Outdated Records: Manual updates to your CMDB mean your asset data is always one step behind reality
- Increased Human Error: The more manual processes involved, the higher the chance of mistakes that impact security and compliance
How ZTM Solves These Problems:
- Unified Management: Access all mobile device functions from within ServiceNow, eliminating platform juggling
- Automated Data Sync: Your CMDB stays current with real-time device information, no manual updates required
- Instant Response Capability: Lock, wipe, or enroll devices immediately when security situations arise
- Reduced Administrative Overhead: Automation handles routine tasks, freeing your team for strategic work
Why Your Current Managed Services Aren’t Solving the Real Problem
Many Managed Services Just Shift the Work, They Don’t Eliminate It
Organisations turn to managed services hoping to reduce their mobile device management burden, only to find they’re still dealing with the same fundamental problems:
- reactive support
- manual processes
- and disconnected systems
Mobilise IT’s approach is different because Zero Touch Mobility sits at the heart of everything we do. Rather than simply taking over manual tasks, we’ve hyper-automated the entire mobile device lifecycle in your existing ServiceNow environment. This means fewer emergency calls, reduced downtime, and your internal team can focus on strategic initiatives.
What This Changes:
- Proactive vs Reactive: Problems are identified and resolved before they impact users
- Seamless Integration: Works within your existing ServiceNow ecosystem, not as another disconnected service
- Complete Visibility: Real-time device data means you always know your fleet status
The True Cost of Inefficient Mobile Management
The Hidden Costs You’re Already Paying:
- Productivity Loss: Every hour your team spends on manual device tasks is an hour not spent on strategic initiatives
- Security Risks: Delayed response times to threats can lead to data breaches and compliance issues
- User Frustration: Slow device provisioning and problem resolution impacts employee satisfaction.
- Operational Inefficiency: Manual processes are prone to errors and create bottlenecks in your IT operations
 What Changes with ZTM:
- Time Recovery: Organisations typically see an 80% reduction in manual device management tasks
- Cost Efficiency: The automation and efficiency gains often deliver a 400%+ return on investment
- Faster Resolution: Device deployment and updates happen in minutes, not hours or days
A better way forward
You didn’t hire skilled IT professionals to spend time on repetitive administrative tasks. ZTM ensures your team’s expertise is applied where it matters most, advancing your organisation’s technology strategy and supporting business growth.
Contact us to learn more or request a demo.
