zero touch managed services
Make mobility management effortless. Enjoy fully automated and touch-free EMM/UEM enrollment/unenrollment, forward/reverse logistics, and lifecycle management for mobile devices natively within ServiceNow.
major services

ServiceNow – The Central Control Tower

Say goodbye to siloed systems. Seamlessly integrate your EMM/UEM, enterprise enrollment platform, logistics carriers, and mobile analytics directly into your ServiceNow instance.

Greater control over your mobile fleet

Take control of your mobile fleet with powerful management tools. Track device metrics like battery health and connectivity, or seamlessly schedule firmware updates.

Lower your TCO

Automated enrollment and unenrollment delivers 3x ROI from increased productivity and cost savings, while advanced battery health tools boost ROI by 6.5x.

End-to-end lifecycle management

From ordering and deployment to support and repair, our partnership with Samsung SDS has you covered through every step of your mobile device management.

Services
FEATURES
Advanced analytics and reporting
Track end-user device inventory and requests through a single dashboard. Monitor individual devices to ensure proper usage and health. Use built-in reports and dashboards or create customised reports to fit your needs.
Inventory management
Leverage ZTM connectors to synchronise assets and EMM device data for a comprehensive mobile view, enabling critical actions to be taken when needed.
Smooth integration and flexibility
Zero Touch Mobility is a certified scoped application downloaded from ServiceNow’s app store and installed on your instance and CMBD. Samsung supports all major OEMs and OSs allowing flexibility regardless of your preference. *SaaS deployment is available through certified partners.
Easy EMM
Unlock the full potential of your EMM within the ServiceNow ecosystem. Effortlessly handle enrollment profiles, unenrollment, device locking/unlocking, and data synchronisation for smooth onboarding, support and device return processes.
Workflows
Enable comprehensive mobile workflows with advanced automation, enabling quick task completion—no swivel chairing required—with the power of ServiceNow’s End-User Self-Service.
USE CASES

DEVICE ENROLLMENT

Benefit from Zero-touch end to end enrollment during employee onboarding and device deployment for multiple workflows. Utilise bulk/mass enrollment, automatic EMM group/profile assignment and active directory synchronisation.

BATTERY REPLACEMENT

Automatically monitor battery health and enable a proactive workflow for battery or device replacements.

REPLACEMENTs & UPGRADEs

Enable device replacement through the self-service portal. Make recommendations based on optimal buyback value or device upgrade eligibility.  

DEVICE UN-ENROLLMENT

 Automate device un-enrollment as part of a larger workflow. Securely wipe corporate data in an auditable way and reassign devices or update inventory status.

KEY USE CASES

Financial Strategist​

CEO CFO​

Challenges
Optimise Mobility Management and TCO With Complete Visibility for Your Mobile Fleet.

Deploying, managing and monitoring corporate mobile devices often incurs high IT operating costs, putting pressure on CEOs and CFOs to optimise expenses. Many organisations still rely on manual lifecycle management processes, leading to:
Inefficiencies and downtime.
A reactive approach to maintenance and issues.
Low visibility for mobile fleet inventory.
HOW MOBiLISE IT HELPS
Mobilise IT’s Zero Touch Mobility is a native, automated solution for ServiceNow that streamlines mobility management—eliminating inefficiencies and reducing costs.

With Zero Touch Mobility organisations can:
Remove the silos of traditional mobility management, utilise their ServiceNow Instance as a central control tower.
Enhance visibility and support - Get a comprehensive view of the end-to-end mobile device lifecycle and all their fleet inventory.
Cut support costs – Reduce manual, repetitive, labour intensive tasks and lower overall support expenses by as much as 50%.
Optimise total cost of ownership (TCO) - Identify new cost-saving opportunities and eliminate wasteful inefficiencies.
Reduce Help Desk Calls – Minimise help desk calls by up to 70%, freeing up staff to focus on higher priority tasks.

IT Visionary​

CIO AND IT MANAGERS​

Challenges
Eliminate Swivel Chair Activities and Simplify Lifecycle Management.

CIOs and IT managers play a critical role in ensuring their organisations are secure while developing, implementing, and maintaining new technologies to optimise business operations. However, they face significant challenges, including:
Managing and maintaining complex IT infrastructure.
Reducing shadow spend.
Minimising data security risks caused by human error.
Doing more with less.
HOW MOBILISE IT HELPS
Mobilise IT's Zero Touch Mobility is a native ServiceNow solution designed to eliminate manual tasks and swivel chair activities in enterprise mobility lifecycle management.
With these hyperautomation capabilities, CIOs and IT leaders can:
Automate repetitive tasks and streamline workflows.
Use a low/no code workflow engine for quick integrations and customisations.
Eliminate unnecessary integrations and external systems.
Receive comprehensive ad hoc reporting.
Gain complete visibility and accuracy into mobile device inventories.
Detect issues with battery health and application performance.
Reduce downtime through self-service tools and proactive maintenance.
Improve data sovereignty and privacy by reducing failure points.
Minimise  lifecycle support costs for a positive ROI.
Do more with less. Let automation take care of the details so your team can focus on what matters most.

Infrastructure Managers / Mobile Device Managers

Challenges
Streamline End-to-End Mobility Management and Empower End Users.

Managing complex mobile environments is increasingly difficult. Mobility Telecom Infrastructure Managers are responsible for a wide range of critical tasks, but face a myriad of problems, including:
Fragmented legacy tools and outdated manual processes.
Managing multiple OEM, OSS and form factors, MSP/VARs and telecom providers.
End-user compliance and participation in support workflows.
Swivel-chairing between apps and tools controlled by different divisions.
HOW MOBILISE IT HELPS
Mobilise IT's Zero Touch Mobility eliminates unnecessary activities in mobility infrastructure management, streamlining the entire process while empowering the end user.

As a seamless integration with ServiceNow, Zero Touch Mobility allows Infrastructure Managers to:
Simplify end-to-end mobility management for corporate devices.
Centralise company data, control, and visibility.
Eliminate silos, inefficient processes and wasteful activities.
Gain full device lifecycle visibility and all their tools with a single-pane-of-glass view.
Implement policies on devices with ease.
Configure and manage the entire fleet efficiently from a centralised dashboard.

ServiceNow Managers

Challenges
Automate ServiceNow Workflows and Reduce Resource Requirements.

ServiceNow Managers often juggle high project loads as multiple divisions require new integrations and workflows for ServiceNow. To add to these issues, they must also navigate:
Limited resources and minimal budgets.
Updating to the latest ServiceNow version.
Complex legacy customisations.
HOW MOBILISE IT HELPS
Mobilise IT's Zero Touch Mobility integrates directly into a customer's ServiceNow instance to automate workflows and reduce cost and resource requirements across your organisation.

With out-of-the-box workflow libraries, ZTM can help customers realise value from their ServiceNow investment almost immediately. Managers can leverage end-user self service capabilities while benefiting from hyperautomation and zero-touch workflows to:
Add a Mobile Asset Class to the CMDB.
Access complete workflow libraries.
Use ServiceNow as a centralised control tower
Quickly and easily integrate with external siloed systems.
Monitor and manage mobile fleets from a single-pane-of-glass.
Reduce security, privacy and integration issues.
Merge mobility management into the ServiceNow HR onboarding process.
Enable zero touch employee enrollment and device deployment.